
QUESTIONS?
How do I apply the lash serum?
Apply a thin layer along the upper lash line once daily on clean, dry skin—similar to applying eyeliner. One dip of the applicator is enough for both eyes.
Is this safe for sensitive eyes?
Yes. The formula is designed to be gentle and suitable for sensitive eyes, including contact lens wearers. It is hormone-free and non-irritating when used as directed.
Can I use this with lash extensions or mascara?
Yes. The serum can be used alongside lash extensions, lash lifts, and mascara. For best results, apply at night and allow it to fully absorb before other products.
How long does it take to see results?
Most customers begin noticing healthier-looking lashes within 2–4 weeks, with more visible length and fullness appearing with continued, consistent use.
How long does shipping take?
Shipping Timeframe:
We carefully process and ship all eyelash serum orders as quickly as possible. Orders are typically prepared and dispatched within 1–2 business days.
To ensure your serum arrives safely and efficiently, all orders are sent using priority shipping. Delivery times may vary based on destination, carrier operations, and external factors such as customs or regional logistics.
Once your order has shipped, you’ll receive a confirmation email with tracking information, so you can follow your package every step of the way.
Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, customs processing, or carrier delays.
If you have any questions or concerns regarding your shipment, our customer support team is always happy to help.
What is your return policy?
Return Policy:
We want you to be completely satisfied with your purchase from Velurella. If you're not happy with your order for any reason, we offer a hassle-free return policy.
Conditions for Returns:
- Initiating a Return:
- Return Eligibility:
- Return Shipping:
Refund Process:
Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
Contact Us:
If you have any questions about our return policy, feel free to reach out to our customer support team!