Cleansing Oil

1. What does the Mung Bean Skin Cleanser do?

It gently removes dirt, oil, and impurities while unclogging pores. The natural benefits of mung beans help leave your skin feeling fresh, smooth, and hydrated.

2. Is it safe for sensitive skin?

Yes. The formula is designed to be gentle and free from harsh ingredients like sulfates and parabens, making it suitable for most skin types.

3. How often should I use it?

For best results, use the cleanser twice daily — once in the morning and once at night. It’s formulated to be mild enough for everyday use.

4. Will it dry out my skin?

No. The cleanser is designed to balance cleansing with hydration, leaving your skin clean but comfortable, not tight or overly dry.

5. Can I use it with my other skincare products?

Absolutely. This cleanser is a great first step in your routine and works well alongside toners, serums, and moisturizers.

Shipping Timeframe:

Our shipping times vary depending on the destination and the product(s) you've ordered. Generally, we strive to process and dispatch orders within 1-2 business days.

For domestic orders, please allow 3-7 business days for standard shipping. If you opt for expedited shipping, you can expect your order to arrive within 1-3 business days.

International shipping times vary and can range from 7-21 business days, depending on the destination and any customs processing times.

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.

Return Policy:

We want you to be completely satisfied with your purchase from Velurella. If you're not happy with your order for any reason, we offer a hassle-free return policy.

Conditions for Returns:

1. Initiating a Return:
2. Return Eligibility:
3. Return Shipping:

Refund Process:

Once we receive your returned item and it is inspected, we will process your refund. Please allow [number of days, e.g., 5-10 business days] for the refund to be credited back to your original payment method.

Exchanges:

If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions about our return policy, feel free to reach out to our customer support team!